The Bench Company
Delivery is FREE for orders over £300, below this we charge in three bands by order value and we aim to dispatch items via a 24hr parcel courier that will require a signature. We aim to dispatch within 1 working day of receiving your order, but at busy times, deliveries can sometimes take a couple of days more and so if you need your delivery for a certain day, please get in touch and let us know. These charges are correct for Mainland UK, we can deliver to Highlands, Channel Islands, please contact us if you life in these areas. Deliveries are made on working days only, and if items are returned after failed delivery attempts, a redelivery charge will apply.
We hope that you are pleased to receive your order from us, if however, you have a problem or an item is damaged, the best way to get in touch is via email Send Email f and we can organise the return of the item for you, for either an exchange or refund. Please enclose your details with the item you return, as if not this can delay identifying the sender of the item. Any damages must be notified within 3 days, with a photograph if possible to help us process.
You have the right to cancel your order within 14 days of receiving your order. If you received free delivery on your order then you will be responsible for paying the cost of the return, otherwise, we will also refund the standard cost of delivery. We recommend that you use a method that you can track, and items must be returned in original packaging. Refunds will be made within 14 days of receipt of your returned order and credited back to your original method of payment.